Shipping Policy — Paw-Consult.com

Last updated: December 2025

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. You will receive an email confirmation once your order has been shipped.

Delivery Time

Our standard delivery time is 7–10 business days, depending on your location and carrier availability. Please note that delays may occur during holidays or due to customs inspections.

Shipping Costs

Shipping fees are calculated at checkout based on your address and order weight. Occasionally, free shipping promotions may apply.

Tracking Your Order

Once your order ships, you will receive a tracking number via email so you can follow your shipment’s progress online.

International Shipping

We currently ship worldwide. Some countries may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the estimated delivery window, please contact us at [email protected] within 14 days of the expected delivery date.

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HAVENLYR LIMITED
Helping dog owners with expert advice, quality toys, and practical digital guides. Trusted by pet lovers worldwide.

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Contact

HAVENLYR LIMITED

Registration Number: 79294521
Registered Address:
RM03, 24/F, HO KING COMM CTR,
2–16 FAYUEN ST, MONG KOK
HONG KONG
‪+1 917-914-8093‬